Terms & conditions
1. Introduction
By accessing and using our services, you agree to comply with the terms outlined in this document. These terms govern your use of our website, activities, and services, and form a legal contract between you and the service provider. If you do not agree with these terms, please refrain from using our services.
2. Booking and Reservations
To secure your participation in any activity or event, you must provide a valid reservation or booking in advance. All bookings are subject to availability, and confirmation is required. In some cases, a deposit may be necessary to hold your reservation. Full payment is expected before or at the time of your participation unless otherwise specified.
3. Cancellations and Refunds
If you wish to cancel or reschedule your booking, you must notify us more than 7 days before the scheduled activity date to be eligible for rebooking. Cancellations made more than 7 days in advance will allow you to rebook for another date, subject to availability.
If you notify us less than 7 days before the booking date, we may offer the option to rebook at our discretion, depending on availability. However, this will not guarantee rebooking.
No-shows on the day of the event will not be eligible for rebooking or refunds.
Once a deposit has been paid no refunds are available.
4. Health and Safety
Your health and safety are a top priority. Before participating, you are required to disclose any medical conditions or restrictions that may impact your ability to participate in the activities. You are responsible for ensuring that you meet any age, height, or fitness requirements relevant to the activity.
Our staff will provide safety instructions at the beginning of each session. Failure to follow these instructions may result in your removal from the activity or event without refund.
5. Liability
We take all necessary precautions to ensure a safe and enjoyable experience. However, you participate in activities at your own risk. We are not liable for any injuries, accidents, or damages that occur as a result of your participation, except in cases of gross negligence or willful misconduct on our part.
You agree to indemnify and hold us harmless from any claims or actions arising from your use of our services.
6. Personal Belongings
We are not responsible for any loss, damage, or theft of personal belongings during your participation in our activities. It is recommended that you leave valuables in a secure place and only bring essential items.
7. Code of Conduct
We expect all participants to behave in a respectful and responsible manner. Any behaviour that disrupts the experience for other participants, or puts others at risk, may result in removal from the premises without refund.
You agree to follow all rules, guidelines, and staff instructions during your visit. Failure to comply may lead to suspension or termination of services.
8. Age and Supervision
Certain activities may have age restrictions. For minors, an adult must be present to supervise and ensure their safety. Children under the required age may not be allowed to participate in certain activities.
9. Photography and Media
By attending our events or using our services, you consent to the use of photographs, videos, or other media taken during your visit. These may be used for promotional purposes across various platforms.
10. Retention and Forfeiture
Any guns, accessories, or parts ordered and not collected or paid for in full within 30 days will be subject to forfeiture. After this period, the items may be sold to recover any outstanding balance.
Items left for servicing or labor work will also be held for a maximum of 30 days following the completion of work. If full payment is not received within this timeframe, the item(s) may be sold to recover the costs incurred.
Due to the nature of usage, no warranty is offered on guns or accessories. However, we will make reasonable efforts to assist with any faulty equipment.
11. Changes to Terms and Conditions
We reserve the right to amend or update these terms at any time. Any changes will be reflected on this page, and it is your responsibility to check for updates periodically.
12. Governing Law
These terms are governed by the laws of the country or region in which the activity or service is provided. Any disputes arising from these terms will be resolved in the appropriate jurisdiction.
PRIVACY POLICY
Last updated: June 11, 2025
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to LOCK & LOAD AIRSOFT LTD, Unit G12 Avon enterprise park SN12 8BT, Melksham, United Kingdom.
- Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: United Kingdom.
- Device means any device that can access the Service such as a computer, a mobile phone, or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Lock & Load, accessible from www.lockandloadairsoft.co.uk.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Contact Number
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:
- Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the following purposes:
- Necessary / Essential Cookies
- Type: Session Cookies
- Administered by: Us
- Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
- Cookies Policy / Notice Acceptance Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
- Functionality Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Managing Cookies
You can manage cookies through the following options:
- Browser Settings: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Service may become inaccessible or not function properly.
- Cookie Consent: By using our Service, you consent to the use of Cookies as described in this Cookie Policy. You can withdraw Your consent at any time by adjusting Your browser settings.
For more detailed information about the cookies we use and your choices regarding cookies, please visit our Cookie Settings page or refer to the Cookies section of this Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
GDPR Compliance
We are committed to ensuring that Your Personal Data is processed in compliance with the General Data Protection Regulation (GDPR). As part of this commitment, we ensure that:
- Clear Consent: You will provide clear consent to our collection and use of your data, especially for cookies and marketing communications. This consent can be withdrawn at any time.
- Right to Access: You have the right to access your data and request any corrections or updates.
- Right to Deletion: You have the right to request deletion of your personal data. We will ensure that data is deleted unless we are legally obligated to retain it.
- Data Transfers: If we transfer your data outside of the European Union, we will implement necessary safeguards, such as Standard Contractual Clauses, to ensure your data is protected.
- Data Protection Officer: If required, we will appoint a Data Protection Officer (DPO) to oversee the protection of your data.
For further information on GDPR compliance, please contact us at the details provided below.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under GDPR, you can contact us:
By phone number: 07759707696
By email: hello@lockandloadairsoft.co.uk